We hope we can answer your question below, but if not, feel free to contact us!
ORDER & SHIPPING
What's my order status?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
You can track your order status through the Order Tracking Page. You can also log into your account to track your order status on the Order History page.
All orders are delivered within 11 – 20 business days. For customer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
How do I cancel my order?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
Can I change the color/size of what I just ordered?
Our product is unique and order to make, we may not be able to modify it once it goes to production. Please contact us immediately to change or cancel the order.
How do I return or exchange an item?
We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 30 days of purchase. To see full policy, including details on returns online, in store, and international orders click here.
Can I make a change to my billing or shipping address before my package ships?
You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
PRODUCT & INVENTORY
The style/size/color I want is out of stock. When will you be restocking?
Enduro Pulse comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
Do you provide price matching or adjustments?
Sorry, Enduro Pulse does not offer price matching or adjustments at this time.
What type of ink do you use?
DTG products
For DTG products, we use Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.
Sublimation products
We use Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink for sublimation products. Both of these inks are Oeko-Tex™ certified. For some sublimation products, we also use MYSUBLI-E Sublimation Transfer Ink.
What suppliers are you working with?
At Enduro Pulse, we carefully select our suppliers to ensure the highest quality and reliability for our products. We partner with a network of reputable suppliers who share our commitment to excellence and ethical business practices. Our suppliers undergo rigorous screening to ensure compliance with industry standards. Rest assured, we prioritize transparency and integrity in our supplier relationships to deliver exceptional products to you.